From Telemarketing and Telesales to Customer Service and Market Research... we offer it all here under one roof! Take a look below at some of our call center services.
B2B or B2C; Digital Line Media are experts in lead generation, our staff have been doing these campaigns for more than 10 years.
We can run bespoke lead generation campaigns where we would gain leads by directly asking specific
questions to see if they meet your qualifying criteria and have an interest in your product/service. These leads can be provided as a hot key transfer or sent in real time on our lead management system.
We would use your script or create one for you and you should see our team of agents as an extension of your own business.
Leads can be provided on a per lead, per sale or per hour model depending on the campaign type, difficulty level, level of agent required, calling hours, level of UK management required and country of origin.
All leads are collected with a full opt in trail, call recording and a brand opt in to your company – this gives you the permission you need to call them and the knowledge the prospect is happy to take your call.
Appointment setting is a huge part of any sales business and enables your company to send skilled company reps to the door...
of ready-made and qualified consumers without the cost of a huge call center in the UK. We can supply a team of any size and make this part of your business more fruitful and freeing up time for your teams to complete the sales process once prospects have been visited.
Data Collection, Verification & Cleansing... We can call any database on your behalf, providing the correct consent is available.
We can collect data on your behalf and add additional variables to data files. This adds value for your company and makes targeting future campaigns much easier and accurate.
Data Cleansing & Verification
This is the process of detecting and correcting (or removing) corrupt or inaccurate records from a database and refers to identifying incomplete, incorrect, inaccurate or irrelevant parts of the data and then replacing, modifying, or deleting the dirty or coarse data. We can call a data file for verification purposes to check for accuracy and inconsistencies within the data. We can then fact find and update any record with the correct information where required
With full system set up on our internal network, if you encounter any issues you can instantly divert calls to one of our centres around the globe and keep up appearances with your customers.
This could be due to employee sickness, traffic delays that affect staffing, higher than normal calls, long call waiting quuees or in the event of a disaster.
Never miss a call, even in a disaster. Whether it be fire, flood, network failure, theft, or technical issues. We are here to help you!
Maintain daily business communication in the event of phone line failure or other disaster that effects your business. This service helps your business to avoid missed sales opportunities and brand damage due to not being contactable. Ensure compliance with industry requirements and take advantage of the peace of mind that your clients are unaware of any issues at your company
Answering & Virtual PA
Remote Switchboard & Receptionist Services mean that your business never misses a business opportunity as ALL calls are answered.
We will take calls on your behalf as if we are employees of your company. Any calls can then be transferred to you or other members of the team. If nobody is available or you don’t wish to take the call, then our agents will take a message and email it to you.
This service allows you to maintain high levels of customer service and client satisfaction by responding to all enquiries. It helps to promote a professional brand image through consistent call answering. All our agents will have a professional tone of voice with a good knowledge of your business.
We can offer full customer care for your brand, offering a quick resolution to your customer enquiries.
Good customer care will result in increased customer satisfaction and customer retention as questions and queries are always answered, 24/7 as your company requires. Depending on your business model, outsourcing customer care can lead to greater customer acquisition as your existing staff are free to concentrate on new sales opportunities.
Do you want to put your competitors out of business and never give them a chance to steal your customers ever again?
Great retention starts early, and if you wait until someone calls to complain, it’s already too late to save the experience, your profit margins and equally as important, your reputation. Let our specialist retentions team take this hassle away from you, our agents will ensure the customer journey remains positive making sure a much higher percentage of clients renew their contracts with you.
We can take care of all payments, when required by your customers using both over the phone and using 'click to call's'.
Click to call is a service that can be linked to social media or online adverts.
If for example you had a customer who wished to upgrade their current service from you, they can instantly click and make payment over the phone via our centres. You could also utilise this service in conjunction with live chat functions on your site or social media.
Your customer can be chatting to you via live chat on their mobile device, and with a quick click they can be talking directly with an agent for further assistance.
The results are increased sales opportunities and happy customers who receive a fast and efficient service!
24 hours, 7 days a week and 365 days per year! We are here for your business, but more importantly your customers too!
We can be your customers first contact in the event of a fault with a product/service your company offers. With your help we will develop a fact finding script to gain as much information as possible of the fault and log it direct with your tech teams.
We can contact customers on your behalf to conduct customer satisfaction surveys following a visit, or purchase of your products and services.
We can also conduct market research campaigns to find out people’s opinions on a range of subjects that you choose. You can then use the information our agents collect to analyse and interpret data, to build information and knowledge that can be used to predict, for example, future events, actions or behaviours.
We have a vast number of highly trained sales people and have invested heavily to ensure you're represented in a professional manner.
We can fulfill all parts of your sales process from initial lead generation right through to payments thus saving you tens of thousands of pounds employing the team in-house. Whether you need 10 or 1,000 sales people we can accommodate this across many parts of the world giving you high quality sales at a rate that allows you to invest in other parts of your company.
We have specialist sales people who are highly trained in calling a company’s current client base and cross selling them another suitable product in your range.
We like to believe the best sales come from current clients - why supply just the electricity when you offer the gas supply too.
Do you have a team chasing consumers to return claims packs you have sent out? This is costly and it could be done for you in one of our centres.
We can chase all packs and ensure a much higher return rate and a huge saving in comparison to running a team full time in-house. Let us take your strains and in turn, we will increase your gains!
Cutting Edge Analytics
By conducting surveys and spending time engaging with both you and your clients, we can identify trends in customer patterns...
I.E Age, Gender, Geographical splits, income levels etc. This gives you a huge advantage when marketing your company and products, and allows you to target the right consumers putting you ahead of the competition.
Unpaid invoices can affect a business's cashflow, reputation and create unwanted/ unnecessary work for your business!
Often you will be left with uncertainty over when or if you will get paid. We are here to help companies to recover their business debts, we can act quickly on your behalf to the high standards expected of us. We have an extremely well-trained team who specialise at chasing monies owed.