The benefits of outsourcing contact centre operations are clear...
Access To Centres
Access to call centres across the world via one UK company. Each location has its own unique benefits and we can guide you
through the best one for your campaign...
Our systems are designed with the primary vision of growing your business through increased productivity, data analytics and reduced operational cost. We achieve this using cloud functionality, data penetration techniques, reduced wait times and Omni-channel functionality. Our technology is cloud based with international connectivity through a private network. The Entire private network is monitored and managed on a 24 hours basis. We have full multimedia capability and offer Secure Credit Card Payment capabilities
Flexibility & Scalability
Call volumes rise and fall, so an in-house call centre is at the mercy of periods of low volumes, when agents are idle...
Outsourced call centres benefit from multiple clients, which helps reduce the severity of call volume peaks and valleys.
Agents can work more efficiently, and managers can schedule staff more effectively, helping reduce costs-per-call. Also,
outsourced call centres have the size and staff to ramp up quickly if call volumes spike due to seasonal activity
or major marketing campaigns.
Outsourcers will research and invest in the best technologies for multichannel customer contact...
These are software tools that offer features such as cloud-based platforms, VoIP, email, web chat, SMS text and social media monitoring.
The latest in contact centre technology may be too cost-prohibitive for some in-house call centres. Because outsourcers have
multiple clients, they can spread out the cost of these platforms.
Regular meetings, calls and campaign analysis with your account manager at Digital Line Media...
We have dedicated campaign managers that are experts when it comes to preparing and full filling call centre campaigns. We will guide you through the whole process including staff training, script writing and location information.